AURA BY GEM Brightening Cream Mask

At Coastal Bloom, we pride ourselves on providing fast, reliable shipping on every order.

Orders are typically fulfilled and shipped within 24–48 business hours (Monday–Friday). Once your order ships, you can expect delivery within 3–7 business days, though carrier delays may occasionally occur.

✔ Standard shipping insurance is included with every order at no additional cost.

✔ FREE Standard Shipping on all website orders over $100.

✔ Coastal Bloom Web & App Orders: $7 Flat Rate Shipping fee applies to all app orders, Free Shipping every 12 hours **App Only**

✔ At this time, we only ship within the United States. If you're located outside the U.S. and would like to place an order, please contact us at info@coastalbloom.com. We'd be happy to work with you to complete your purchase.

✔ While every order includes standard shipping insurance, Coastal Bloom is not responsible for packages that are lost, stolen, delayed, or damaged once they have been accepted by the shipping carrier. 

Thank you for supporting Coastal Bloom - we truly appreciate your business! 🤍

We hope you love your Coastal Bloom purchase! If an item isn't the right fit, we accept eligible returns that meet the following guidelines.

✔ Items must be unworn, unwashed, undamaged, unaltered, and returned with original tags attached and/or in the original packaging. Returns that do not meet these requirements will not be accepted.

✔ Return requests must be submitted within 7 days of delivery and postmarked within 7 days of approval through our Return Portal. 

✔ All approved returns are issued as store credit only. We do not offer refunds.

✔ Please allow 3 to 4 business days for your return to be processed once it arrives at our warehouse.

ReDo Return Coverage

✔ At checkout, you have the option to purchase ReDo Return Coverage for $5.99.

✔ If you purchased ReDo, your return label is included and can be accessed through the ReDo Returns Portal.

✔ If you opted out of ReDo, you are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged or Incorrect Items

✔ If you receive a damaged, defective, or incorrect item, please submit a return request within 7 days of delivery and select "Damaged/Wrong Item." on the ReDo return portal

✔ Items must remain unworn, unwashed, and have all original tags attached.

Local Returns

✔ Local returns may be brought to our boutique in Indialantic, Florida within 14 days of the purchase date.

✔ Please bring your packing slip whenever possible. If you no longer have it, we'll need your name, order number, and item(s) being returned.

✔ Due to our separate point-of-sale system, app purchases cannot be processed immediately in-store and require additional processing.

✔ If you'd like to exchange for a different size that's currently in stock, our team will gladly assist you while you're in the boutique.

Return Fees

✔ Customers with a return rate of 20% or more may be subject to a 20% restocking fee on future returns.

✔ Customers with a return rate exceeding 30% may incur a 30% restocking fee and may lose return privileges.

✔ Eligible Pre-Order returns are subject to a 20% restocking fee, as these items are specially ordered.

✔ Returns mailed after the approved return window will incur a 10% late fee, deducted from store credit.

Final Sale Items

The following items are Final Sale and are not eligible for return:

• Items ending in $.00
• Sale items & Doorbusters
• Jewelry
• Intimates
• Accessories
• Bags
• Orders placed using cashback offers or coupons (excluding first-time purchase code HELLO15)

Exchanges & Order Cancellations

✔ We are unable to offer direct exchanges due to the fast turnover of our inventory. If you'd like a different size or color, we recommend placing a new order and returning the eligible item for store credit.

✔ If we're able to cancel your order before processing begins, a 10% cancellation fee will apply to cover non-refundable payment processing and commission fees.

✔ Once an order enters processing, it can no longer be canceled. Our fulfillment system is designed to process and ship orders quickly, and once processing begins, your shipping label has already been created and your order is in our fulfillment queue.